PAYMENT POLICY

  • We accept all major credit cards, debit cards, and PayPal.
  • All forms of payment are expected at the time that the order has been placed.
  • All forms of payment must be received and cleared prior to shipment. No exceptions.

SALES TAX

  • All Tennessee (TN) residents will be charged sales tax in the amount of 9.75%. This is the total amount for state, county, and city sales tax rates-- TN (7%), Shelby County (2.25%), and Bartlett (0.5%).

CANCELLATIONS

  • Please notify us within 24 hours (one day) of your purchase to cancel an order.

SHIPPING POLICY

  • Shipping within the US will be via UPS ground.
  • Outside the US? All efforts regarding arrangements for delivery will be made in order to get our products to you
  • All orders are shipped within 5 business days of purchase receipt.
  • During the Holiday season, postal/delivery services may be delayed due to high volume.
  • LaSpiel by Nikko, LLC will not be held responsible for any package(s) sent to wrong locations if the address provided is incorrect.
  • PayPal customers: If there is an alternate address other than the address provided by PayPal, please include the complete address in the "Notes or instructions (optional)" section during the checkout process. If no additional address is provided, the order will be shipped to the address provided by PayPal unless specified otherwise.
  • LaSpiel by Nikko, LLC is not responsible for any items once they leave our hands.
  • Return shipping is the obligation of customer.


Your satisfaction is our top priority.

REFUND POLICY

EXCHANGES, REFUNDS, & RETURNS

  • Please be sure to read all descriptions and exact measurements before purchasing.
  • Please notify us before returning any item for exchange or refund.
  • Refunds or exchanges must be made within one week [7 Days] of the original purchase receipt date.
  • Refunds will be granted in the form of in-store credit only.
  • Original packaging, invoice, and tracking number must be included with the item(s) for refund or exchange.
  • Refunds or exchanges for custom orders will not be granted.
  • Final sales will be noted. Final sales are not eligible for refund or exchange.
  • Exchanges or refunds will be granted once the item is returned in the original state of which you received it--undamaged, unused, unwashed, and unaltered. If any item is damaged during shipping, please notify us immediately upon receipt of item(s).
  • Exchanges must be a minimum of equal value as the original purchase.
  • Refunds only reflect the price paid for an item; refunds do not include shipping fees. Return shipping is the obligation of customer.

ADDITIONAL INFORMATION

COLORS

  • We have made every effort to display the colors of products that appear in our online store as accurately as possible.
  • Available swatches will be noted and can be provided upon request.

SOLD OUT ITEMS/RESTOCK

  • Sold out items that have been recreated will be relisted as available products.

CUSTOM ITEMS

  • If you would like a custom creation, please reach out to us with details via the “contact” link.

WREATHS

  • Wreaths are suitable for indoor or outdoor covered use.

MEASUREMENTS

  • All measurements are US standard.


LaSpiel by Nikko, LLC

Comfortable Living. Beautiful Transformations.